Among the hundreds of questions we have received, one reader expressed concern over accepting a credit note. Plus we answer questions on future trips
Helen, 33, from Stalybridge, Greater Manchester, and her partner booked an Intrepid tour to India and were due to depart on 10 April. On 14 March Intrepid announced it was suspending all trips (except those in Australia) from 16 March until 31 May. Customers booked to travel during that time were offered a credit worth 110% of the value of the trip. As with many readers who have written in, Helen wants to know whether she is entitled to a cash refund instead of a credit.