We’ve received hundreds of questions from readers whose travel plans have been cancelled, or who are unsure about future trips. This is the first in a series of weekly Q&As
We have received hundreds of questions from readers about changes to travel plans as a result of the coronavirus crisis. We are unable to respond to everyone directly but will endeavour to answer as many as we can over the coming weeks. Please bear with us and rest assured that we are working through them as fast as we can.
First, some general advice: travel companies are working round the clock to deal with the many thousands of queries from customers who are either still in destinations and trying to get home, as well as those due to travel imminently or with trips planned for later in the year. For those with travel plans that are not imminent, the advice is to postpone rather than cancel, if at all possible. Most companies have introduced special booking policies that allow customers to rebook, often into 2021, or get a credit for a future departure.