Customers are all asking the same question of an industry in freefall. As one tour operator says, how firms respond will shape whether or not they have a future
For the past two weeks we’ve addressed several questions in our Q&A but increasingly readers want to know the answer to just one: can I get a refund? We answered one specific query on this last week and my colleague Miles Brignall also outlined consumer rights in this piece. But as it keeps being raised, we thought it worth addressing again.
Under the Package Travel Regulations (PTR), you are entitled to a refund if your holiday provider cannot fulfil the holiday but – and it’s a big but – tour operators are struggling to meet this legal obligation while facing a massive loss of income and, in some cases, repatriation costs.